Privacy Policy

Effective date: 22 September 2026

BVK Hydrotech India Pvt. Ltd. ("BVK Hydrotech", "we", "us" or "our") respects the privacy of visitors, customers, prospects, suppliers and other users of this website. This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit the website, submit an enquiry or request for quotation (RFQ), upload documents, download resources, communicate with us, or otherwise interact with our digital services.

We process personal data in accordance with applicable law, including Indian data protection requirements, to the extent applicable and in force. If a particular legal requirement applies to you because of your location, we will handle your personal data in accordance with that requirement where required.

1. Scope

This Privacy Policy applies to personal data collected through this website and related website-based forms, communications, analytics and integrations. It does not automatically apply to offline processing activities or to third-party websites, platforms or services that have their own privacy notices.

2. Personal Data We May Collect

Identity and contact information, such as your name, company name, job title, business email address, telephone number, country and postal address.

Business and enquiry information, including your industry, application, product interest, project requirements, expected volumes, timelines, technical specifications and messages sent to us.

RFQ and uploaded-file information, including drawings, specifications, datasheets, photographs, CAD-related documents or other files you choose to provide through an enquiry or RFQ form.

Communication records, including emails, form submissions and records of follow-up communications with our sales, engineering or support teams.

Technical and usage information, such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP, timestamps and interaction data.

Cookie and analytics information, as described in our Cookie Policy.

Marketing and preference information, including communication preferences and consent choices where such options are offered.

3. How We Collect Personal Data

Directly from you when you submit a contact form, RFQ, download request, registration, survey or other website form.

When you communicate with us by email, telephone, messaging tools or other approved communication channels linked from the website.

Automatically through cookies, analytics technologies, server logs and similar tools when you use the website.

From your organisation, business contacts, publicly available business sources, trade events or other legitimate business channels where permitted by applicable law.

From approved service providers or integrations used to operate the website, manage leads, analyse performance or communicate with users.

4. Why We Use Personal Data

To respond to enquiries, RFQs and technical questions.

To evaluate application requirements and connect you with appropriate sales, engineering or technical personnel.

To provide requested product information, brochures, datasheets, resources or follow-up communications.

To manage customer, prospect, supplier and business relationships.

To operate, maintain, secure, troubleshoot and improve the website and its forms.

To understand website usage, traffic sources, engagement and content performance through analytics.

To prevent spam, fraud, misuse, unauthorised access and other security risks.

To comply with legal, regulatory, contractual, audit and record-keeping obligations.

To send business or marketing communications where you have requested them, consented to them, or where otherwise permitted by applicable law.

5. Basis for Processing

Where applicable law requires a legal basis for processing, we process personal data on the basis of your consent, to take steps at your request in relation to a potential business engagement, to perform or manage a business relationship, to comply with legal obligations, or for other uses permitted by applicable law. Where consent is the basis for processing, you may withdraw that consent through the method made available to you or by contacting us.

6. RFQ Forms and File Uploads

If you upload drawings, specifications or other documents through an RFQ or enquiry form, please provide only information that is necessary for us to evaluate your request. Do not upload personal data, confidential third-party information or restricted material unless you are authorised to share it with us. Submitted files may be shared internally with relevant sales, engineering, quality or management personnel for evaluation and response.

7. Cookies, Analytics and Similar Technologies

We may use cookies and similar technologies to enable website functions, remember preferences, measure website traffic, understand user journeys and improve performance. We may also use approved analytics or tag-management tools, such as Google Analytics or Google Tag Manager, and embedded services where enabled. More information is available in our Cookie Policy.

8. How We Share Personal Data

Within BVK Hydrotech and affiliated BVK Group entities where necessary for the purpose for which the data was collected.

With website hosting, cloud, analytics, CRM, email, security, form-processing, communication and technical service providers acting on our behalf.

With professional advisers such as auditors, legal advisers, consultants or insurers where reasonably required.

With government bodies, regulators, courts, law-enforcement agencies or other authorities where disclosure is required or permitted by law.

In connection with a merger, restructuring, acquisition, financing, sale of assets or similar corporate transaction, subject to appropriate safeguards.

9. Third-Party Platforms and Integrations

The website may include links, embeds or integrations for services such as maps, video, professional social networks, messaging or other third-party tools. When you use those services, the third party may process information under its own privacy policy. We recommend reviewing the relevant third-party privacy notice before using an external service.

10. International or Cross-Border Processing

Some service providers or technology platforms may process or store information in countries other than India. Where personal data is transferred across borders, we will take steps required by applicable law and will use appropriate contractual, organisational or technical safeguards where necessary.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to manage enquiries and business relationships, satisfy legal or contractual obligations, resolve disputes, maintain security and enforce agreements. Retention periods may vary depending on the type of information, the nature of the relationship and applicable legal requirements.

12. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, and users should take appropriate care when sending sensitive or confidential information online.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data. These may include the right to obtain information about processing, request correction or completion of inaccurate data, request erasure in appropriate circumstances, withdraw consent where processing is based on consent, raise a grievance, and exercise any other rights made available under applicable law. Where a statutory right of nomination applies, it may also be exercised in accordance with the applicable legal framework.

14. How to Exercise Your Rights or Raise a Grievance

You may contact us using the details below. We may need to verify your identity or request additional information before processing a privacy request. We will respond within the period required by applicable law.

15. Children’s Privacy

This website is intended for business and professional audiences and is not directed to children. We do not knowingly seek to collect personal data from individuals under 18 years of age through the website. If you believe a child has provided personal data to us, please contact us so that we can take appropriate action.

16. External Links

The website may contain links to third-party websites. We are not responsible for the privacy, security or content practices of external websites. A link does not imply that we control or endorse the third party’s privacy practices.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, website features or our business practices. The updated version will be posted on this website with a revised effective date.

18. Contact Us

For privacy questions, rights requests or grievances, please contact: Privacy / Grievance Desk, BVK Hydrotech India Pvt. Ltd., Industrial Area, Jhotwara, Jaipur 302012, Rajasthan, India. Email: info@bvkgroup.in.